Firewood FAQs

Easiest is online — pick your firewood, choose a size, add kindling if you want it, then book a delivery slot. It takes about two minutes and the running total is on screen the whole way. If you'd rather talk it through, ring 01202 022560.

No. There's no deposit and nothing is taken when you book. You pay the driver once the logs are down where you want them and you're happy with the load.

Card or cash on delivery. If you'd rather not be there, we can take payment by card over the phone instead — just say so in the order notes. Business accounts can be invoiced; ring us to set that up.

Yes. Since nothing is paid up front, there's nothing to refund. Give us a ring on 01202 022560 as early as you can so we can free the slot for someone else — especially in autumn when they go quickly.

Of course. Ring 01202 022560 and we'll sort it in a couple of minutes. The online form is just quicker for most people and lets you see live slots, but plenty of our customers still prefer to phone.

Yes — pubs, restaurants, holiday lets, campsites, glamping sites, estates and event companies. That's usually a scheduled drop on a set frequency rather than one-off online orders, so ring us and we'll build it around what you need.

Yes, across BH1–BH18, BH21–BH24, BH31 plus Ringwood and SP6 Fordingbridge — no charge at all, whatever size load you order. It isn't a minimum-spend offer. Swanage, New Milton, Blandford and parts of the New Forest carry a small fee that we confirm before anything is charged.

Bournemouth, Poole, Christchurch, Wimborne, Ferndown, West Moors, Broadstone, Highcliffe, Ringwood, Verwood, Fordingbridge and everywhere in between, free. Swanage, New Milton, Blandford Forum and the New Forest for a small fee. Check your postcode on our delivery area page.

You pick the slot yourself from live availability, up to a month ahead, and there's often something within a few days. Autumn is our busiest stretch — if you want a particular week in October or November, book it early rather than hoping.

Not necessarily. If you're happy to agree a tipping spot in advance and settle up by card over the phone, put it in the order notes and we'll deliver without you there. Otherwise we'd rather someone points us at the right spot.

Wherever you direct us, as long as the vehicle can safely reach it. Most people have them on the drive or by the garage. Everything comes tipped loose — and the bags go back with us, which is why you're not paying for packaging.

No — we tip loose and leave the stacking to you. It's a big part of how the prices stay where they are. We also don't barrow loads round to a back garden, so have a think about where the vehicle can get to.

Tell us in the order notes — narrow lane, low branches, shared drive, gravel that won't take weight, whatever it is. We'd far rather plan for it than discover it on the day. If it's genuinely awkward, ring 01202 022560 before you order and we'll work out what's possible.

All of it comes from tree surgery work carried out across Dorset by Clearcut Tree Surgery — storm damage, disease, safety work and clearance. Nothing is felled just to be sold as firewood, and nothing is imported. It's timber that would otherwise have gone to chip or landfill.

Both are ready to burn the day they arrive. Kiln dried is taken down to under 20% moisture in the kiln, so it lights easiest, burns hottest and leaves the least soot. Seasoned is air-dried under cover in our yard, costs less and is what most of our customers order year after year.

Ash, oak, beech, sycamore and birch, in whatever proportions that month's tree work gives us. It's all hardwood — no softwood filler. If you want one species specifically, order the pure ash or the pure hardwood instead.

Hardwood throughout. Hardwood is denser than softwood, so it burns longer and gives more heat per log, and it doesn't spit the way resinous softwoods do. We don't sell softwood firewood.

Every log is cut to 8–10″, whichever product and whichever size you order. That fits the vast majority of stoves, fireplaces and multi-fuel burners without you needing to split anything further. If you have an unusually small firebox, ring us before ordering.

No — and please don't try. Fresh-cut wood is mostly water; it hisses, throws out very little heat and coats your flue in tar. Unseasoned is sold for people who want to buy cheap now and dry it themselves over 12–18 months. If you need wood for this winter, order kiln dried or seasoned.

Kiln dried is the one to go for — it's dried to under 20% moisture, which is what matters for clean burning. You also need a stove that's exempt for your area; the appliance and the fuel both count, so check your stove's listing if you're not sure.

1.1m³ — roughly four and a half wheelie bins' worth. Tipped out it's about a metre square and knee-to-waist high. A half transit is 2.2m³, a full transit 4.4m³, and a barrow bag 0.275m³ (about a large wheelbarrow load).

It depends on your appliance and how often you light it. As a rough guide: a stove lit most evenings through a winter gets through somewhere around a full transit (4.4m³); most weekends only, a ton bag or two. An open fire burns through roughly double a stove. There's a calculator on our home page that will size it for you in three questions.

Considerably. A full transit of kiln dried is about £102/m³ against £132/m³ for a ton bag of the same wood — roughly 22% less. The saving is bigger again on unseasoned. The only reason not to go big is if you've nowhere to stack it.

Net bag, barrow bag (0.275m³), ton bag (1.1m³), half transit (2.2m³) and full transit (4.4m³). Unseasoned starts at the ton bag — it isn't sold in net or barrow bags. Full pricing for every size is on the products page.

Yes, across the free delivery zone — the price you see is the price you pay. In the small-fee areas we tell you the delivery figure before anything is charged, so there's still nothing added at the door.

Off the ground and open to the air. A pallet or a couple of battens underneath stops damp wicking up from the soil, and a roof or sheet over the top keeps rain off — but leave the sides open so air moves through. A log store against a sunny wall is ideal. Don't wrap the whole stack in a tarpaulin; you'll trap moisture in and end up with mould.

Around 12–18 months stacked somewhere airy and covered. Split it if any pieces are particularly chunky — split wood dries far faster than round. Buy in spring, stack it, and it'll be ready for the winter after next.

A moisture meter on a freshly split face is the reliable way — you want 20% or under. Without one: dry logs are lighter than they look, the bark comes away easily, the ends have fine cracks radiating out, and two knocked together give a sharp crack rather than a dull thud.

Nearly always damp wood or too little air. Wet logs burn cool and smoky, and the tar lands on your glass and up the flue. Get the fire properly hot before you damp it down, keep the air open enough to see flames rather than smoulder, and burn wood at 20% moisture or under. If you're using our seasoned and still sooting, try kiln dried.

Yes — hardwood at 8–10″ suits all three. For a pizza oven go kiln dried: it lights fast, gets hot quickly and produces very little smoke, which matters when the food's in the same chamber. For fire pits and chimineas, seasoned mixed is plenty and cheaper.